Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...
SAN MATEO, Calif., April 30, 2025 /PRNewswire/ -- Sendbird Inc., the AI communications platform trusted by the world's largest apps, today announced the launch of its Omnipresent AI Agent, a smarter, ...
As business leaders, we are paving the way into a new technological age poised to change how we interact with our customers. Beyond its function as a disruptive technology, generative artificial ...
The transformation in automotive retail shows what’s possible in B2B when AI moves from supporting decisions to making them ...
STAMFORD, Conn.--(BUSINESS WIRE)--Two-thirds of enterprises will be using AI to manage field service operations by 2028, tightening control over the many variables involved in providing on-site ...
Federal agencies face mounting pressure to deliver frictionless, personalized services to diverse populations while navigating limited budgets, legacy systems, and rising public expectations. For this ...
Businesses no longer wait for problems to grow unmanageable. Instead, they focus on preventing issues before they arise. Reactive IT management often results in downtime, lost productivity, and ...
Our language reveals our mindset. For decades, we've talked about "change management" and "change readiness"; terms that betray a fundamentally reactive stance. We manage what happens to us. We get ...
AI agent resolves issues before they escalate by combining omnichannel continuity, proactive intelligence and contextual memory SAN MATEO, Calif., April 30, 2025 /PRNewswire/ -- Sendbird Inc., the AI ...
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