Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

IT shops implementing Configuration Management Databases (CMDBs) should take precautions to ensure project success, prevent unnecessary project delays, and speed time-to-value. This article focuses on ...

When systems engineers build or repair computer software or hardware, they need consistent processes in place to keep it running smoothly. Configuration management is the name for this set of ...