CenturyLink launched a new program for customers who lose service for more than 24 hours or experience significant ...

"My service was not working for 26 days," said Anita Hawkins, another CenturyLink customer. "For about 20 days," said Carolyn Ballou. "My service was out for over three weeks," explained Dwight ...

The Hunterdon County Chamber of Commerce, the Mayor of the Town of Clinton, elected officials and members of the community dedicated CenturyLink’s Customer Service Center on March 12.

CenturyLink's growing quickly, but so are complaints about price spikes, billing and poor customer service.

CenturyLink, the consumer and small business brand of Lumen Technologies, has been named the No.1 brand in Newsweek’s 2021 list of America’s Best Customer Service in the category of “Online ...

Then there’s Wendy Khabie, a CenturyLink customer in Minneapolis. After receiving a $128 bill from the carrier, with no service since mid-December, she kept calling the carrier.

The company response to Six on Your Side also states that CenturyLink values its customers and strives to provide the best possible customer service at all times.

Get Gephardt reached out to CenturyLink on Decker’s behalf — not through customer service, but through the company's public relation's department. That seemed to do the trick.

Monday started better for a pair of CenturyLink customers with phone and internet service back up. But repairs took a month and they want more than an apology.

CenturyLink, Minnesota's largest landline phone provider, petitioned the Minnesota Public Utilities Commission to jettison two long-standing regulations covering customer service response times.

Utahns who get their internet service from CenturyLink are complaining about a recent interruption in their service, which included a pop-up ad for the company’s security filters.