Customer relationship management involves collecting relevant data about a business’s customer interactions in one place to help managers understand their clients and improve customer satisfaction.

Certification programs for administrators and developers go back to the days when the mainframe was young, so it's not surprising to see these courses and tests showing up for CRM systems now. It's a ...

Offered through VUE testing centers, the new certifications include examinations for specialists in both design and implementation of multimedia contact centers, proactive contact solutions and ...

NEW YORK, Dec. 11, 2024 /PRNewswire/ -- MoversTech CRM, a leading provider of customer relationship management solutions for the moving industry, has officially achieved CASA Tier 2 certification.

Once you find the ideal customer relationship management (CRM) tool, training is essential. In fact, the way you train your team to use the platform can make or break your experience. By being patient ...

NEW YORK, May 7, 2019 /CNW/ -- Riva CRM Integration today announced at Salesforce World Tour New York that Riva has achieved AICPA certification through a SOC 2 engagement. Riva delivers the ...

ST. LOUIS, March 7, 2025 /PRNewswire/ -- DriveCentric is proud to announce that it has been fully certified as a NextGen CRM partner with BMW North America (BMW NA). This certification solidifies ...