Silverback AI Chatbot has announced the introduction of its next-generation AI Agents, a major advancement in conversational technology designed to transform how organizations automate communication, ...

Chris Townsend is Vice President, Public Sector, at UiPath, a leading provider of enterprise process automation platforms. He has more than 20 years of public sector technology industry experience. As ...

Although AI shouldn’t take over everything, it can automate tasks to reduce friction and create room for humans to shine. Human engagement matters more than ever to consumers, who want intuitive ...

In today’s digital business landscape, automation plays an increasingly important role in enhancing customer experience (CX). Leading organizations are counting on customer experience automation ...

Discord has become one of the most popular communication platforms in recent years, with millions of users relying on it for everything from casual chats to professional collaboration. A significant ...

As a result of the pandemic, extraordinary customer service is no longer an option. It is a requirement for business survival in a digital-first world where customers expect brands to deliver instant ...

ServiceNow introduced a new overall application design today, and while they were at it, launched Automation Engine, a tool developed to help companies speed up the creation of automations, including ...

On Tuesday, contract life-cycle management (CLM) provider SirionLabs announced that it acquired contract automation platform Zendoc. While the company did not disclose any financial details of the ...

AI-powered automation enhances design workflows with intelligent assembly, drawing generation and a built-in conversational ...