ATLANTA — An 81-year-old Alpharetta woman avoided financial disaster after spending hours on the phone with criminals she thought were Amazon customer support employees. WSB consumer expert Clark ...

PITTSBURGH (KDKA) — A local woman is issuing a warning about a new potential scam involving Amazon. The scam involves an Amazon shopper and someone who she thought was a customer service ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents. Amazon ...